Returns & Exchanges

Your complete satisfaction is LebombaGifts' number one priority. This return and exchange process was created to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 15 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds, and exchanges must be made through the returns process through customer service via

Please note, any health/wellness items cannot be returned or exchanged.


  1. To begin the returns process, please send an email to with your Name, Order Number, Picture of the defective product/item, and reason for return/refund. 
  2. As soon as your request is received, customer service will review the order and will provide feedback within the next 24-48 hours.
  3. If the order qualifies as approved for a return/refund, you will be sent a return label to your email address. 
  4. Package your return using the return label from customer service and drop it off at a UPS facility. You need to use the return label. Do not send returns to the original address.
  5. You will be notified when your return has been received. Once received, we can now do one of the following options:
    • Refund your original form of payment in 3-5 business days, Or
    • Send a replacement of the order and have it ready within the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, the tracking number must be relied upon. A validated claim id from the local post office would be required of you, following a review. As soon as the review is complete, a replacement will be sent.

The restocking fee for any and all kinds of items is charged at 30%.


Have more questions? Reach out to the Customer Support email here:

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