LebombaGifts Return and Exchange Policy

At LebombaGifts, we strive to provide personalized, high-quality products tailored to your needs. Since all items are made to order, we do not accept returns. However, we are committed to ensuring your satisfaction and will work to resolve any issues that may arise with your order.

Remakes and Refunds

In the rare instance that your product does not meet our quality standards, we will review your request for a remake. If the error is on our part, we will gladly remake the item at no additional cost. Please note, refunds are generally not offered. However, in extreme cases such as:

• Verified instances of credit card fraud
• Multiple remakes due to issues with the same order
• Errors directly caused by LebombaGifts or our suppliers

We may offer a refund if absolutely necessary, but it will be handled on a case-by-case basis.

How to Request a Remake

To request a remake, please contact us at info@lebombagifts.com with the following details:

• Your Name
• Order Number
• A photo clearly showing the issue
• A brief explanation of the problem

Our customer service team will review your request within 24-48 hours. If approved, we will remake the item and send it to you as soon as possible.

Important Considerations

• Returns and exchanges are not accepted unless the error is the fault of LebombaGifts or our suppliers.

By purchasing from LebombaGifts, you agree to this return and exchange policy.

For any additional questions or concerns, please reach out to our support team at info@lebombagifts.com.